57zk Frequently Asked Questions

No. 57zk allows one account per person. Creating a second account — even under a different mobile number or name — is a breach of the Terms and Conditions. Duplicate accounts are detected during verification and are closed. If you have previously had an account and want to return to the platform, contact support via live chat before registering again.

Click the "Forgot password?" link on the login page. Enter the mobile number associated with your account. A one-time verification code is sent to that number. Once entered, you can set a new password. If you no longer have access to your registered mobile number, contact support directly with your account details so they can verify your identity manually and update your number.

No documents are required to register or to play. Identity verification — typically a copy of your CNIC — is only required when you request a withdrawal for the first time. This is a one-time process. Once your identity is verified, subsequent withdrawals process without any additional document uploads. Getting verification done early means your first withdrawal goes through without delay.

Accounts can be locked after multiple incorrect login attempts, which is a security precaution. Wait a short period and try again. If the lock persists, contact support via live chat. Accounts can also be locked if a self-exclusion or cool-off period is active — in which case the lock cannot be removed until the period expires. If you believe your account was locked in error, the support team can investigate and advise.

57zk supports JazzCash, Easypaisa, Raast, Bank Transfer, debit and credit cards and other mobile wallets available to Pakistan users. All deposits are processed in PKR — there is no currency conversion involved. The available methods and their respective minimum amounts are displayed on the deposit screen within your account.

JazzCash and Easypaisa deposits typically reflect in your 57zk balance within a few seconds of the transfer being confirmed on your phone. Raast transfers are generally fast as well. Bank Transfer deposits can take longer depending on your bank's processing speed — typically between a few minutes and a few hours during business hours. If a deposit has not appeared after an hour and your bank confirms the transfer went through, contact support with the transaction reference.

No. All payment accounts used for deposits must be registered in your own name. Deposits from third-party accounts are not accepted and will be returned pending identity verification. This policy exists to protect your account security and prevent misuse. If you do not yet have a JazzCash or Easypaisa account set up in your own name, that is the recommended first step before depositing.

Minimum deposit amounts vary by payment method and are shown on the deposit screen before you confirm a transaction. JazzCash and Easypaisa tend to have lower minimums than Bank Transfer. The exact figures are visible in your account settings after login so you always know what the threshold is before you start.

Go to the cashier or withdrawal section of your account, enter the amount you want to withdraw, select your preferred payment method and confirm. For first-time withdrawals, you will be prompted to complete identity verification by uploading a copy of your CNIC. This is a one-time step. Once verified, subsequent withdrawals do not require document uploads.

Withdrawal processing times depend on your VIP tier and the payment method selected. Standard accounts typically see withdrawals processed within 24 to 48 hours. Higher VIP tiers — Gold, Platinum and Diamond — benefit from faster withdrawal processing as part of their tier benefits. JazzCash and Easypaisa withdrawals are generally faster than Bank Transfer once approved by the 57zk team.

Common reasons include incomplete identity verification, an active bonus with a pending wagering requirement, or a technical review triggered by first-time withdrawal. If your withdrawal has been in pending status longer than 48 hours and you have completed identity verification, contact support via live chat with your withdrawal reference number. The team can check the status and advise on the cause of the delay.

The welcome bonus is applied automatically to your first deposit. You do not need a promo code. Once your account is registered and your first PKR deposit is confirmed, the bonus is credited to your account. The full bonus terms — including the wagering requirement and eligible games — are displayed on the Promotions page before you deposit, so you can review them in advance.

A wagering requirement (also called a rollover) is the total amount you need to wager before bonus funds can be withdrawn as real money. For example, if you receive a PKR 1,000 bonus with a 10x wagering requirement, you need to place a total of PKR 10,000 in qualifying bets before that bonus converts to withdrawable cash. Progress is tracked automatically in your account. Not all bet types contribute equally — the contribution breakdown is listed in the individual promotion terms.

You can request a withdrawal while a bonus is active, but doing so will typically forfeit the active bonus and any associated winnings tied to it. Only your real-money balance (not the bonus funds) would be available for withdrawal in that case. If you are unsure whether withdrawing will affect an active bonus, contact support before making the request.

Yes. 57zk runs regular promotions for existing players including reload bonuses, cashback offers, free bets on cricket and PSL matches, and weekly slot tournaments. All active promotions are listed on the Promotions page. Some offers are time-limited, so checking the page regularly means you do not miss anything relevant to the games or sports you already play.

Yes. PSL matches, international cricket fixtures involving Pakistan, T20 bilateral series and major global tournaments all have full sportsbook coverage on 57zk. Pre-match odds, live in-play markets, player performance bets and match result markets are all available. Cricket is the most heavily covered sport on the platform, reflecting what Pakistan players actually want to bet on.

Beyond cricket, the 57zk sportsbook covers football including major European leagues and international competitions, esports titles like PUBG Mobile and CS2, and a range of other sports. The full sports menu is visible in the Sports section of the platform once you are logged in.

The 57zk casino includes live dealer tables — where real dealers run the game in real time — slots from multiple providers, and fish games, which have become popular with Pakistani players looking for something more interactive than traditional casino formats. All casino games are accessible from the same account and the same PKR balance as the sportsbook.

Fish games are arcade-style shooting games where you aim and fire at fish and other sea creatures moving across the screen. Each fish has a value, and hitting them awards credits from your balance or adds to your winnings depending on the game's payout structure. They are faster-paced than slots and skill-influenced in the sense that your targeting matters. The Fish Games section on 57zk has multiple titles with different themes and payout rates.

Every registered 57zk account automatically enters the VIP Club at Bronze tier. As you wager, you accumulate XP points that move you through the tiers: Bronze, Silver, Gold, Platinum and Diamond. Higher tiers bring better cashback rates, faster withdrawal speeds and exclusive monthly bonuses. Your current tier, XP balance and next-tier milestone are visible from your account dashboard. There is no separate application required — it is automatic.

VIP tier progress and XP points are calculated on a rolling basis. Extended periods of inactivity may affect your tier standing. The specific inactivity policy is detailed in the VIP section of the platform. If you have been away from 57zk for a significant period and are concerned about your tier, log in and check your VIP dashboard or contact support for clarification.

Visit the App page on the 57zk website and follow the instructions to download the Android APK. Installation takes under a minute. Once installed, log in using the same username and password as your website account — no separate registration is required. The app supports all the same deposit methods and provides push notifications for bet results, withdrawals and new promotions.

The 57zk mobile app is available for Android. iPhone users can access the full platform through the mobile browser — the website is optimised for mobile and works well on Safari. All features including deposits, withdrawals, betting and casino games are accessible through the mobile browser on iOS. Check the App page for the most current information on platform availability.

Log in to your account, go to Account Settings and open the Responsible Gaming section. From there you can set daily, weekly or monthly deposit limits. Limits take effect immediately when set and can only be increased after a mandatory cooling-off period — so you cannot raise your limit in the heat of a session. Setting a limit before you start playing is the most effective way to manage your spending.

Self-exclusion is a tool for players who need a serious break from gaming. You can self-exclude for a minimum period of six months from your account settings. During self-exclusion, your account is fully locked, deposits are blocked and marketing communications are paused. Your real-money balance is preserved. To re-open the account after the period ends, a reflection period applies before access is restored.

Yes. The cool-off feature lets you pause your account for a set number of days — from 24 hours up to 30 days — without permanently closing it. During the cool-off period, deposits are blocked, but your account and balance remain intact. When the period ends, your account re-opens automatically. This is useful if you want a defined break without going through the full self-exclusion process.